Simple expression in IF node which checks the Configured BusinessHours real time status and return true or false based on expression.ī=1 ![]() Using unified ICM script editor, you can configure BusinessHours in ICM script to control call treatment. The BusinessHours variables are available only in the IF node of Script Editor. ![]() The above expression will be successful if the Reason code is 1001.įor more information on configuring the ReasonCode and associating with the Business Hours, see the following guides: You can use the ReasonCode to provide customized treatments for callers when the Business Hours are closed. ![]() The Reason Code indicates the reason for the current status of Business Hours. The above expression will be successful if the BusinessHours status is open. You can use to take the routing decision for incoming call. The variable value 0 indicates the BusinessHours is closed As a team lead or business user, you can open, close, or manage Businessīusiness Hours Variables The following two variables are available in Script Editor for BusinessHours feature.īusinessHourStatus variable indicates whether the BusinessHours is open or closed. They can be used toĭecide the routing logic for an incoming contact. Variable is to examine data across multiple targets.īusiness Hours variables indicate whether a business hour is open or closed along with the ReasonCode. You use an asterisk (*) as the object-name value to indicate that the Script node that calls the function, with the longest available Skill group, from all skill groups defined in the target set for the Max(SkillGroup.*.LongestAvailable): Finds the : Examines the expected delay for the BosSales service.Ī multiple-target variable examines data across multiple routing Through the Media Routing interface must send any call related data inĪ single-target variable examines data for one specified routing Passing of internationalized characters through Media Routing The variable-name is the name of an object that can hold a value, such as a call control variable (for example, (CallerEnteredDigits).Įach component in the variable is separated by a period The object-name is the name of an object contained in Unified ICMĭatabase, such as the name of a service (for example, BosSales). The object-type is an object category, such as Service. You use variables inįormulas to select targets and help in call tracking.įollowing is the syntax for using a variable in a formula: If the value of CallerEnteredDigits is 1, the formula returns true otherwise, the formula returns false.Ī variable is a named object that holds a value. The operator is the "Equal To" equality operator. More specifically, it is a call control variable. The left value, CallerEnteredDigits, is a variable. Rules, and distribution of contacts to targets.) (See the sections on variable usage, selection of targets by Of custom selection rules or distribution criteria in scripts. You define expressions-made up of variables, constants, operators, and functions-as part
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